Because your time matters — and so does ours.

APPOINTMENT & CANCELLATION POLICY

Your appointment time is reserved just for you.

We completely understand that life happens — kids get sick, work schedules change, and unexpected things come up. At the same time, when an appointment is changed or canceled at the last minute, it can be difficult (and sometimes impossible) to fill that time.

As a small appointment-based business, our team depends on the time reserved in our books. Our policy isn't meant to punish anyone — it's simply there to respect both your time and ours.

Cancellations + Changes
We kindly ask for at least 24 hours' notice when canceling, rescheduling, or making a significant change to your appointment.

Appointments canceled or changed with less than 24 hours' notice may be subject to a fee of up to 50% of the reserved services.

No-Shows
Guests who do not show for their appointment without contacting us may be charged up to 100% of the reserved services and may be required to pay a deposit before booking again.

Changing Services
Please book everything you'd like done when scheduling your appointment. Dropping a larger service at the last minute — such as changing a color appointment to only a haircut — leaves time in our schedule that we likely cannot refill.

If you aren't sure what to book, just reach out. We're happy to help!

Running Late?
Please let us know as soon as possible. Arriving more than 15 minutes late may require us to adjust or reschedule your appointment so we don't run behind for the guests following you.

And because life really does happen...
We understand that true emergencies and unavoidable situations occur. Please communicate with us. We will always do our best to handle those situations with kindness and understanding.

Thank you for respecting the time our team has reserved especially for you. 💚